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Standard Sales Conditions (B2C)

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The text below serves as a suggestion and does not hold Odoo S.A. responsible.

  1. The client expressly waives their own standard conditions, even if these are established after these general sales conditions. To be valid, any deviation must be expressly agreed in writing in advance.
  2. Our invoices are payable within 21 working days, unless a different payment term is indicated on the invoice or order. In the event of non-payment by the due date, My Company reserves the right to charge a fixed interest rate of 10% of the outstanding amount. My Company shall be entitled to suspend any service without prior warning in the event of late payment. 
  3. If a payment remains outstanding for more than sixty (60) days after the due date, My Company reserves the right to engage the services of a collection agency. All legal costs shall be borne by the client. 
  4. Certain countries apply a withholding tax on the amount of invoices, in accordance with their internal legislation. Any withholding tax will be paid by the client to the tax authorities. Under no circumstances can My Company be involved in costs related to the legislation of a country. The amount of the invoice is therefore fully owed to My Company and does not include costs related to the legislation of the country in which the client is located. 
  5. My company is committed to doing its best to deliver efficient services on time in accordance with the agreed deadlines. However, none of its obligations can be considered as an obligation to achieve results. Under no circumstances can my company be obliged by the customer to act as a third party in relation to any damage claim made by an end consumer against the customer. 
  6. To be acceptable, my company must be notified of any claim by means of a letter sent by registered post to the registered office within 8 days of the delivery of the goods or the performance of the services. 
  7.  All our contractual relationships shall be governed exclusively by the law.

Special Conditions – Private Label & Customisation (B2B)

Art. 1 – Scope

These provisions apply to all orders of custom products, including but not limited to private label scented candles, personalised products, bespoke fragrances, packaging and labels (hereinafter "Custom Products").

These conditions apply to all agreements with:CHARLIES Candles BV, located at Beernemsteenweg 75 bus 4, 8750 Wingene, Belgium, registered in the Crossroads Bank for Enterprises under numberBE0758.683.817(hereinafter "Seller").

Custom products are manufactured according to the specifications of the customer (hereinafter "Customer") and are by definition unique and non-standard.

Art. 2 – Conclusion of the agreement

An order for custom products is only binding after:

  • written confirmation by the Seller, and

  • payment of the agreed advance.

From this moment, the production process begins.

Art. 3 – Advance and payment

For custom products, an advance of at least 50% is required, unless otherwise agreed in writing.

This advance is definitively acquired by the Seller and isnon-refundable, regardless of the reason for cancellation by the Customer.

Art. 4 – Cancellation

Given the personalised nature of the Custom Products:

  • no free cancellation is possible;

  • the Customer cannot unilaterally cancel the order after confirmation.

In the event of cancellation by the Customer:

  • the paid advance remains fully retained by the Seller;

  • the Seller reserves the right to claim additional compensation if the actual damage incurred is higher.

This provision is in accordance with article VI.53 of the Economic Law Code (exclusion of the right of withdrawal for personalised goods).

Art. 5 – Right of withdrawal (consumers)

The Customer expressly acknowledges that they have no right of withdrawal for Custom Products, as these are manufactured according to their specifications and are clearly personalised, in accordance with article VI.53 ELC.

Art. 6 – Approval by the Customer

The Customer is responsible for checking and approving in writing, among other things:

  • designs

  • labels

  • texts

  • colours

  • technical specifications

After this approval, the Seller cannot be held liable for errors, deviations or imperfections arising from the approved elements.

Art. 7 – Colour and material deviations

The Customer acknowledges and accepts that minor deviations may occur in the production of Custom Products, including but not limited to:

  • colour differences between digital designs and the final product

  • variations in colour intensity, shade or finish

  • differences between production batches

  • deviations caused by materials, raw materials or production processes

Such deviations:

  • are considered normal and acceptable within the industry;

  • do not detract from the conformity of the product.

These deviations cannot give rise to:

  • refusal of delivery

  • price reduction

  • compensation

  • termination of the agreement

Art. 8 – Liability

The Seller is not liable for:

  • errors in files, designs or information provided by the Customer;

  • subjective expectations of the Customer;

  • normal and technically unavoidable deviations as referred to in article 7.

Except in cases of intent or gross negligence, the Seller's liability in all cases is limited to the value of the relevant order.

Art. 9 – Delivery and deadlines

Delivery times for custom work are indicative and depend on, among other things:

  • production capacity

  • availability of raw materials

  • timely approval by the Customer

Exceeding the delivery period does not entitle to cancellation or compensation.

Art. 10 – Intellectual property

The Customer guarantees that all provided designs, logos, and texts do not infringe on third-party rights.

The Customer fully indemnifies the Seller against all claims from third parties arising from this.

Art. 11 – Legal compliance and product responsibility

The Customer is solely responsible for complying with all applicable laws and regulations regarding the marketing of the Custom Products under its name or brand.

This includes, among other things:

  • correct product registration with competent authorities

  • creating and registering a UFI code (Unique Formula Identifier) if applicable

  • making notifications under the Poison Centres Notification (PCN)

  • correct labelling in accordance with the CLP regulation

  • providing safety data sheets (SDS) if required

The Customer is considered the responsible market participant (such as manufacturer, importer, or distributor) within the meaning of the applicable legislation.

The Seller cannot be held liable for:

  • non-compliance with legal obligations by the Customer

  • incorrect or incomplete declarations

  • any damage, fines, or sanctions arising from this

The Customer fully indemnifies the Seller for all claims from third parties and/or authorities in this context.